Management and Program Analyst
U.S. Secret Service — Washington, District of Columbia, United States
Job description
Joining the Secret Service, Office of Strategy, Planning, and Innovation will allow you to provide analytic engagement in maintaining responsibility for internal agency policy and guidance documents, directives, and forms within the Secret Service. For definitions of terms found in this announcement, please click here.
Duties:
The selectee will serve as a Management and Program Analyst in the Office of Strategy, Planning, and Innovation, Enterprise Protocol and Directives Division. Typical work assignments include: Communicates technical information, ideas, and recommendations to a diverse audience, including senior leadership, stakeholders, and operational personnel. Coordinates efforts among diverse team members, fostering collaboration and driving consensus, to develop actional strategies for resolving challenges. Reviews and evaluates established policies, procedures, and operational frameworks to identify gaps, inconsistencies, or areas where additional guidance is required. Enhances organization performance ensuring programs are equipped to meet evolving needs and challenges. Gathers valuable feedback, addresses concerns, and develops solutions aimed at improving the effectiveness and efficiency of program operations. Conducts detailed reviews of highly technical and foundational documents, including policies, procedures, federal laws, regulations, and agency directives, to ensure a comprehensive understanding of their content and implications for organizational operations. Analyzes complex legal and regulatory frameworks to identify discrepancies or inconsistencies between line program operations and established federal, state, or agency policies and procedures.
Location: Washington, District of Columbia
Education:
For positions with an education requirement, or if you are qualifying for a position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. Unofficial transcripts will be accepted that includes your name, the name of the educational institution, course title(s), number of credits, grade, and date of completion. An official transcript will be required if you are selected.
How you will be evaluated:
Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. Upon review, your resume and/or supporting documents need to support your answer choices and reflect the one year of specialized experience requirement, in order to be considered. If the one year of specialized experience, equivalent to the next lower grade level cannot be identified in your resume, you will be considered not qualified. The competencies or knowledge, skills, and abilities needed to perform this job are: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Manages and Organizes Information Organizational Performance Analysis Reading Comprehension Reasoning Research Self-Management Stress Tolerance Teamwork Written Communication The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Interagency/Career Transition Assistance Program (ICTAP/CTAP) Eligibles: If you have never worked for the Federal government, you are not ICTAP/CTAP eligible. View information about ICTAP/CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under ICTAP/CTAP, you must be rated at a minimum score of 85.0 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement. Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must be 1) a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. In addition, you must submit the supporting documents listed under the required documents section of this announcement. (Note: Veteran's preference does not apply under Merit Promotion procedures.) View VEOA information on Feds Hire Vets. An interview may be required for this position. If an interview is required, failure to complete the interview may result in removal from further consideration. Due weight will be given to performance appraisals and incentive awards in merit promotion selection decisions in accordance with 5 CFR 335.103(b)(3). After the U.S. Secret Service completes its hiring, the resumes of the remaining candidates referred for selection consideration may be shared with other DHS Components. During the application process, you may choose to opt-in if you would like your name, application material, and assessment results to be shared. There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
Other information:
DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. The Fair Chance to Compete for Jobs Act prohibits the Department of Homeland Security and its Components from requesting an applicant's criminal history record before that individual receives a conditional offer of employment. In accordance with 5 U.S. Code § 9202(c) and 5 C.F.R § 920.201 certain positions are exempt from the provisions of the Fair Chance to Compete Act. Applicants who believe they have been subjected to a violation of the Fair Chance to Compete for Jobs Act, may submit a written complaint to HRsupport@usss.dhs.gov. More than one selection may be made from this announcement if additional identical vacancies in the same title, series, grade and unit occur. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the servicing Human Resources Office listed at the bottom of this announcement. The Secret Service prohibits employees from having visible body markings (including but not limited to tattoos, body art, and branding) on the head, face, neck, hand and fingers (any area below the wrist bone) (exception: a single conservative and unobtrusive tattoo in the form of a ring is authorized on one finger).
How to apply:
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and required documentation as specified in the How to Apply and Required Documents section. PLEASE NOTE: Only resumes up to a total of two pages will be accepted. Applicants with resumes exceeding two pages will be removed from consideration. If your materials are not received by the closing date, your application will be evaluated solely on the information available, and you may not receive full consideration or may not be considered eligible. Also, if you do not provide a valid email address, you may not be notified of the outcome of your application. The application process is as follows: Click the Apply Online button Answer the questions presented in the application and submit the required documents. Click the Submit Application button prior to 11:59PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access to USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. To view the required online questionnaire please visit https://apply.usastaffing.gov/ViewQuestionnaire/13040187. The online questionnaire is required in addition to the USA Hire assessments. For more general information, system requirements, reasonable accommodation information, and to request assistance regarding the USA Hire Assessments, review the following resources: USA Hire Help. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: USA Hire Reasonable Accommodation We strongly encourage you to apply online. If you cannot apply online, you may contact the APT Talent Management Division at HRSupport@usss.dhs.gov OR by calling (202) 406-6420 between the hours of 9:00 am and 5:30 pm EST (excluding Federal holidays) prior to the closing date of this announcement to receive assistance. The Secret Service provides reasonable accommodation to applicants with disabilities, on a case-by-case basis. Please contact us if you require this for any part of the application and hiring process.