Management & Program Analyst (Operations Analyst)
Veterans Benefits Administration — Denver, Colorado, United States
Job description
The incumbent conducts Site Visits, special studies and training, and validations to ensure the reliability of performance and the operations of field stations. The staff prepares appropriate reports, responses, proposals, and guidelines when problems are identified to assist with their corrections.
Duties:
Specific duties include: Monitors the operating programs and activities supporting CS benefits and services provided to Veterans, their dependents, or beneficiaries, to include conducting and participating in operational audits of field stations. Assists in evaluating and assessing the effectiveness of the state of Program Operations as it relates to field stations. Identifies actual or potential problem areas, trends, significant program accomplishments, merit and deficiency situations, areas of imbalance, or other factors that affect program operations. Based on analyses and evaluation of these factors, presents conclusions, and recommends appropriate changes to the objectives of VBA programs to operating and management officials for use in ensuring efficiency, economy, and balance in the development and execution of the operating programs. Advises leadership on technical and administrative decisions with regulatory/statutory guide, regulations, policies, procedures and/or instructions to carry out the functions which support operations delivery. Studies program operations, new legislation, automated systems, management initiatives, and the operations of interacting programs and organizations to develop new and modified operating instructions and training material. Analyzes and evaluates, on a quantitative or qualitative basis, the effectiveness of programs or operations in meeting established goals and objectives. Gathers relevant data, analyzes it critically, and makes recommendations based on findings using available information resources such as internet tools, manuals, and other reference material. Serves as project lead on long and short-term research and studies program activities with CS to support the organization's business goals and objectives. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization. Conducts investigations of evidence involved in resolving appealed cases and special interest cases. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national or local impact of changes in process, protocol, or legal statues, which may impact or shapes the future direction of the organization. Oversees the preparation and gives oral presentations to various audiences within CS, VBA senior management, department level executives, and outside agencies. Directs the development of presentations covering highlights of new material and providing practical applications and examples. Leads studies, analyzes findings, and makes recommendations on VBA's program operations. Develops implementation plans for activation of associated projects, assuring logistical and cost-benefits issues are fully addressed. Serves as point of contact with other VBA business lines to include the Office of Field Operations, regarding specific regulatory/procedural changes needed for successful implementation of Compensation benefit application support. Work Schedule: Full time, Monday through Friday 08:00am - 4:30pm. Compressed/Flexible: Not available. Telework: Available. This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position. Virtual: This is not a virtual position. Position Description/PD#: Management & Program Analyst (Operations Analyst); PD39519A Relocation/Recruitment Incentives: Not authorized. Financial Disclosure Report: Not required.
Location: Multiple Locations (and 4 other locations)
Education:
There is no education substitution for the GS-13 grade level.
How you will be evaluated:
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position.You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Veteran Benefits-Knowledge of pertinent laws, regulations, policies, guides and procedures and judicial determination applicable to Veterans benefits programs or services. Research and Analytical Skills-Ability to perform substantial research and rewriting to organize, balance, and complete written materials to meet publishing and distribution objectives; analyzes data from all angels to create thorough and complete publications. Communication-Ability to establish and maintain effective communication (oral and written) with persons both at all organizational levels and with officials of other departments and agencies on policy, technical and administrative matters Analyzation- Ability to analyze (i.e. review and evaluate), comprehend, and apply decisions derived from a variety of data or complex information. Software Applications- Ability to use standard PC based office software applications such as word processing, email and spreadsheets. Task Management-Ability to plan, organize and prioritize multiple tasks simultaneously and meet deadlines in a fast-paced environment with attention to detail. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. To preview the application questionnaire, click the following link:https://apply.usastaffing.gov/ViewQuestionnaire/13046451 The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Other information:
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), https://www.va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review: Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/45063131363475-Reasonable-Accommodation-Information) For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
How to apply:
Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.Helpful Hints for Creating a Two-Page Resume: Prioritize most relevant and recent experience Use concise, results focused language Align language from the job announcement Focus on demonstrating skills and competencies Remove outdated or unrelated experience Use the USAJOBS resume builder Additional guidance on this new requirement and resume building tools can be found at: https://help.usajobs.gov/faq/application/documents/resume/page-limit. https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/ Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside at least 3 hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.