Program Analysis Officer
National Transportation Safety Board — Washington, District of Columbia, United States
Job description
The incumbent is assigned to the Office of the Managing Director and reports to the Chief Data Officer. The incumbent is responsible for agencywide business process management, process improvement, program evaluation, operational analysis, and organizational performance support across the enterprise. The incumbent leads efforts to evaluate the efficiency and effectiveness of agency processes, identify opportunities for improvement, and recommend changes aligned with agency priorities.
Duties:
As a Program Analysis Officer,GS-0343-15, you will perform the following major duties: Serve as the Enterprise Business Process Manager responsible for agencywide business process management, process improvement, program evaluation, operational analysis, and organizational performance support. Apply expert knowledge of management and program analysis, business process management, and enterprise operations to evaluate and enhance agencywide business processes, programs, and procedures. Conduct end to end assessments to identify inefficiencies, operational risks, and opportunities for modernization. Use advanced data analysis tools, performance measures, process mapping, Lean/Six Sigma principles, root cause analysis, and other improvement methodologies to diagnose systemic issues and determine the policies, practices, procedures, training, and communication strategies required to achieve organizational outcomes. Lead or support Evidence Act-aligned program evaluations by assessing data quality, measuring program results, identifying performance gaps, and developing practical, actionable recommendations that strengthen evidence-based decision making and organizational accountability. Develop comprehensive reports, business cases, implementation plans, governance approaches, policies, and procedures that improve program effectiveness, operational efficiency, and agencywide performance. Translate analytical findings into clear strategies that guide leadership decisions and drive sustainable change.
Location: Washington, District of Columbia
Education:
There is no education substitution at this grade level.
How you will be evaluated:
You will be evaluated for this job based on how well you meet the qualifications above. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., two-page resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. How you will be evaluated for preference eligibility: The Category Rating Method does not add Veterans' preference points or apply the "rule of three" but protects the rights of veterans by placing them ahead of non-preference eligibles within each category. Documented preference eligibles who meet minimum qualification/eligibility requirements and who have a compensable service-connected disability of at least 10% will be listed in the highest quality category, except when the position being filled is scientific or professional at the GS-9 grade level or higher. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Do NOT include the following types of information in your resume/application. If any are included, you will be deemed INELIGIBLE for consideration. Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. To preview the application questionnaire, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13046735.
Other information:
The National Transportation Safety Board (NTSB) offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays and various benefits as well as work life amenities such as alternate work schedules, telework, flextime, fitness and transit benefits. If you left Federal Employment and received a buy out and you are selected for this position, you may be required to repay the full amount of the payment. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: (1) meet CTAP or ICTAP eligibility criteria; (2) meet the basic qualification standards (including minimum educational and experience requirements; (3) be rated well-qualified for the position with a score of 80 and above on the rating criteria for this position; and, (4) submit the appropriate documentation ( to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp Note: ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. All qualification requirements must be met by the closing date of this announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. OPM's web site at http://www.opm.gov/qualifications. NTSB uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit http://www.uscis.gov/e-verify. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information)
How to apply:
Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: If you have any additional questions, comments or concerns prior to the closing date please send those emails to include the vacancy announcement number, position title and your reason for contacting us to recruitment@ntsb.gov at least 1 business day before the closing date.